Reopening Updates

All the information you need about the reopening of The Meadows Casino Racetrack. We will continue to add information as it becomes available, please check back often.

Statement by tony frabbiele, vice president & general manager, on the reopening of the meadows casino racetrack hotel

While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the Pennsylvania Gaming Control Board, state and local leaders, and public health officials to finalize comprehensive reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:

 

Social Distancing

  • We will limit capacity on our gaming floor to no more than 50% of our maximum occupancy.
  • The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
  • Table game seating will be limited, and slot machines will be configured to meet social distancing requirements.
  • Live music, entertainment, convention, and banquet services will remain suspended.
  • There will be no large drawings, tournaments, or special events.
  • Restaurant offerings will be limited and serviced from The Eatery, Pub Trackside, and Bistecca Steakhouse.
  • Adios Lounge, The Carvery, Delvins, and The Pub will remain closed.
  • The poker room and valet will also be closed.
  • Live Harness Racing has returned! Live Racing is scheduled to resume on Mondays, Tuesdays, Wednesdays and Fridays, all 12:45 p.m. start times. Simulcast cashiers are available seven days a week noon to 9 p.m., Friday and Saturday from noon to midnight. Spectators are still prohibited at live races.
  • Meadows Lanes has reopened.

 

Health & Safety

  • Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
  • By executive order from the Pennsylvania Gaming Control Board, we have placed a ban on all smoking indoors. We have designated and socially distanced smoking areas outside towards the main and south entrance.
  • Guests will be required to wear masks prior to entry.
  • Slot machines and table games will be thoroughly and regularly cleaned throughout the day.
  • Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
  • We will deploy a fog machine to disinfect and sanitize the property every night.

We are grateful for the overwhelming support, patience, and understanding from our customers and employees through these unprecedented times.

Casino

SUNDAY: 8 a.m. – 4 a.m.
MONDAY: 8 a.m. – 4 a.m.
TUESDAY: 8 a.m. – 4 a.m.
WEDNESDAY: 8 a.m. – 4 a.m.
THURSDAY: 8 a.m. – 4 a.m.
FRIDAY: 8 a.m. – 5 a.m.
SATURDAY: 8 a.m. – 5 a.m.

The casino is closed each day in order to deep clean and sanitize.

Every other slot machine is disabled.

Table games seating will be limited. The process of some of the games may be altered to limit contact of chips, cards and cash.

The Poker Room will remain closed.

The Sportsbook is open. The Sportsbook counter will be open Monday – Friday from noon to 8 p.m. and Saturday and Sunday from 11 a.m. – 9 p.m. The self-betting kiosks will be available during casino hours daily.

Smoking will be permitted in designated sections on the casino floor. There will be no smoking permitted at Table Games.

Adios Lounge, Delvins and banquet spaces will be closed. 

Valet service will be unavailable for all guests.

Masks

All guests and Team Members will be required to wear masks.

Guests may be asked to remove any headwear/hats and temporarily pull down their masks so their identify can be confirmed as they pass through security.

  • Smoking is prohibited inside the building. There are designated smoking areas outside.

    Promotions

    Some limited promotions will resume. Eligible guests may receive free play offers.

    We will be transitioning to contactless communication. Make sure you have a valid email address with us for your mychoice account.

    Bars & Restaurants

    The Eatery:
    Mercato will be open Sunday – Thursday from 11:00 a.m. – 10 p.m. and Friday and Saturday from 11 a.m. – 1 a.m. with a limited menu.

    Classic will be open every day from 8 a.m. – 3 a.m. with a limited menu.

    2Ten Drafthouse will be open Sunday – Thursday from Noon – 8 p.m. and Friday and Saturday from Noon – 11 p.m.

    Zen Noodle will be open Friday and Saturday from 5 p.m. – Midnight and Sunday from 3 p.m. – 9 p.m.

    Joe & Dough will remain closed.

    The Pub Trackside: Will be open Monday – Wednesday and Saturday from noon to 6 p.m. and closed on Sunday, Thursday and Friday.

    The Carvery: Closed

    The Pub: Closed

    Miller Lite Brewhouse: Closed

    Bistecca:
    Open Sunday – Thursday: 4 p.m. – 9 p.m.
    Open Friday and Saturday: 4 p.m. – 10:30 p.m.

    H Lounge Bar:
    Open Daily: 11 a.m. – 2 a.m.

    Entertainment

    All live entertainment at the H Lounge is suspended at this time.

    All shows at the Event Center have been canceled or postponed. Refunds will be issued for canceled events at the point of purchase. Tickets for postponed events are still valid. For updates, please visit our Event Center page.

    Meadows Lanes has reopened.

    Hotel

    The hotel is open and taking reservations. To book a room, please visit our Hotel page.

    Horse Racing

    Live Harness Racing has returned! Live Racing is scheduled to resume on Mondays, Tuesdays, Wednesdays and Fridays, all 12:45 p.m. start times.

    Simulcast cashiers are available Sunday through Thursday noon to 9 p.m., Friday and Saturday from noon to midnight.

    Spectators are still prohibited at live races.

  • What are your hours of operations?

    SUNDAY: 8 a.m. – 4 a.m.
    MONDAY: 8 a.m. – 4 a.m.
    TUESDAY: 8 a.m. – 4 a.m.
    WEDNESDAY: 8 a.m. – 4 a.m.
    THURSDAY: 8 a.m. – 4 a.m.
    FRIDAY: 8 a.m. – 5 a.m.
    SATURDAY: 8 a.m. – 5 a.m.

    The casino is closed each day in order to deep clean and sanitize.

    Do I need to wear a mask to enter?
    Yes, per PGCB COVID-19 Reopening Protocols, all guests and team members entering a casino shall wear a mask which covers the nose and mouth area. If you are unable to wear a mask for health reasons, we encourage you to play online in PA at HollywoodCasino.com. Patrons not complying with these protocols shall be warned and if they do not comply, shall be asked to leave the casino. Guests may be asked to remove any headwear/hats and temporarily pull down their mask so their identity can be confirmed as they pass through security.

    Will there still be promotions and offers?
    Some limited promotions will resume. Eligible guests may receive free play offers. As we transition to contactless communication, make sure we have a valid email address for your mychoice account. All promotions scheduled for March, April or May have been canceled or postponed with no definite plans to resume.

    What is contactless communication?
    Contactless communication is the safest way for us to inform you of upcoming offers, promotions, and special events. We will be providing a majority of these update via email. To link your email address to your mychoice account, visit www.mychoice.com and update your account OR you can visit the mychoice center upon your next visit to ensure we have your email address.

    Will my Free SlotPlay from March or April be available?
    All March and April offers have expired, To ensure you receive the latest information, make sure we have your email address. Any previously earned mycash is available and will not be expiring at this time.

    Will my mychoice card, mycash, or tier level be expired when I come back?
    Mycash will not expire in 2020. Your mychoice tier will be set on July 1, 2020 based on your tier points earned in 2019. Though your mychoice card may have an expiration date printed on it, your card will still work in our slot machines and kiosks and will only need reprinted when being utilized for tier level discounts. For 2021 tier earning, we have extended the end date of the earning period from December 31, 2020, now to May 31, 2021.

    What dining outlets and bars are open?
    The Eatery will have Mercato open Sunday – Thurday from 11a.m. – 10 p.m. and Friday & Saturday from 11 a.m. – 1 a.m. and Classic open from 8 a.m. – 3 a.m. daily, both with limited menus. Social distancing protocols will be observed in the ordering and dining spaces.

    Zen Noodle will be open Friday and Saturday from 5 p.m. – Midnight and Sunday from 3 p.m. – 9 p.m.

    The Pub Trackside will be open Monday – Wednesday and Saturday from noon to 6 p.m. and closed on Sunday, Thursday and Friday.

    Bistecca will open Sunday – Thursday from 4 p.m. – 9 p.m. and Friday – Saturday 4 p.m. – 10:30 p.m.

    2TEN will be open Sunday – Thursday from Noon – 8 p.m. and Friday and Saturday from Noon – 11 p.m.

    H lounge bar will be open from 11a.m. – 2 a.m. daily.

    Sportsbook Bar will be open from 7 a.m. – 2 a.m.

    Can I play the slot machines?
    Yes. Every other slot machine will be out of service to maintain social distancing. Guests may not sit at machines that are turned off. Slot attendants will still be available to pay jackpots and service your machine. Per PGCB COVID-19 Reopening Protocols, players at slot machines shall wear face masks per guidance by the CDC and PA DOH.

    Can I still play Table Games?
    Yes. Most table games will be open but seating at each game will be limited to three players (six players on a craps table). The process of some of these games may be altered to limit contact of chips, cards, and cash. Patrons should not congregate around the table in close proximity to players at a table.

    Will every table game that was offered prior to the closure be available?
    Yes.

    Will the Poker Room be Open?
    No. Poker room are not authorized to operate.

    Will the Sportsbook be open?
    Yes, The Sportsbook is open. The Sportsbook counter will be open Monday – Friday from noon to 8 p.m. and Saturday and Sunday from 11 a.m. – 9 p.m. The self-betting kiosks will be available during casino hours daily.

    What venues will be closed inside the casino?
    Adios Lounge, Delvins, the Carvery, and the poker room, will all remain closed until we can safely reopen them. Valet service will be unavailable for all guests.

    What about concerts and live entertainment?
    All live entertainment at the H Lounge has been canceled. All shows in the Event Center have been canceled or rescheduled. Refunds will be issued for canceled events at the point of purchase. Tickets for postponed events are still valid. Updates on entertainment can be found on our website under the entertainment tab.

    Can I still get self-serve drinks?
    No, the self-serve drink station is currently unavailable. You may still receive complimentary soft drink from a server or at the Sportsbook or H Lounge bars.

    Can I still get a hotel room?
    Yes. The hotel is open and taking reservations.

    How can I stay safe inside the casino?
    Social distancing protocols will be enforced inside all areas of the facility. Signage will be displayed to show you where to stand and what is opened and closed. Plexiglas will be placed in high contact areas and all team members will wear masks. Any area that may have high traffic or touch points will be sanitized regularly and the whole facility will be deep cleaned over-night. Every other cashier or mychoice representative work station will be left empty to reduce crowding.

    Where do I go if I have additional questions?
    The mychoice center, our Facebook page, or our website.

    Will you be serving alcohol on the casino floor?
    By order of the Governor's Office, we have temporarily suspended alcohol service on the Casino floor.  Drinks may still be purchased with a meal while dining in The Eatery, Bistecca Steakhouse and Parlay at The Hyatt Place.

    Will my temperature be taken before I enter the casino?
    Yes.

    Will there be smoking allowed on the casino floor?
    By executive order from the Pennsylvania Gaming Control Board, we have placed a ban on all smoking indoors. We have designated and socially distanced smoking areas outside towards the main and south entrance.

    Will you have fireworks this year?
    No.

    I received a cruise certificate at a party earlier in the year, can I still redeem it?
    While the cruise industry is struggling we are confident they would be happy to hear from you for a booking. Please contact the Norwegian Cruise Line directly at 1-877-571-6980.

    Will the Meadows be having the tier renewal parties?
    We currently do not have tier renewal parties on the calendar but hope to be able to celebrate your tier level when we can safely do so.

    I previously had a host, do I still have one?
    We will be calling hosts back based on business needs. You can ask for any host on duty and they would be happy to help you.

    Am I still able to get comps from my host?
    Yes. Comps are based on play and will be evaluated on a case by case basis

    When will Horse Racing resume?
    Live Harness Racing has returned! Live Racing is scheduled to resume on Mondays, Tuesdays, Wednesdays and Fridays, all 12:45 p.m. start times.

    Simulcast cashiers are available Sunday through Thursday noon to 9 p.m., Friday and Saturday from noon to midnight.

    Spectators are still prohibited at live races.

    When will Meadows Lanes reopen?

    Meadows Lanes has reopened.